Privacy Policy

Knee Ayurveda Clinic ("we", "our", or "us") respects the privacy of people who visit our website, contact our clinics, or request an appointment. This Privacy Policy is designed to inform you about how we handle information submitted through our website.

This policy explains:

• What information may be collected through website interactions.
• Why we collect this information.
• How the information may be used to support your care.
• How we protect the information we store.
• Your rights regarding your personal data.

We collect information that you voluntarily provide when using our website features, such as appointment booking or enquiry forms.

Personal Information

This may include:

• Contact details: Name, phone number, and email address.
• Preferences: Preferred clinic branch, appointment date, and time.
• Enquiry details: Information about your knee or joint concerns.

Automatically Collected Information

Standard technical information may be collected automatically to improve website performance, including IP addresses, browser types, device information, and pages visited.

When you submit an appointment request, we collect the necessary details to process your request and coordinate with our clinical team.

Important: Submitting an appointment request form through this website does not necessarily mean that an appointment has been confirmed. A member of our team will contact you to verify details and confirm availability.

Information submitted through our contact forms is used primarily to respond to your specific questions, provide information about our treatments, and improve our patient communication.

We use the information collected to:

• Process and respond to your enquiries.
• Manage appointment requests and scheduling.
• Communicate with you regarding clinic services.
• Maintain the security and integrity of our website.
• Comply with legal and regulatory obligations.

At Knee Ayurveda Clinic, we prioritize the confidentiality of patient information. However, general website forms are not intended for the transmission of sensitive medical records or extensive health histories.

Users should avoid submitting unnecessary sensitive health information through these forms. Detailed medical information should be provided during your formal consultation with our qualified practitioners.

Our website uses cookies to provide essential functionality, remember your preferences, and understand how visitors interact with our content. Cookies are small data files stored on your device that help us provide a more consistent user experience.

We use analytics tools to understand website traffic patterns and improve our performance. These tools may collect non-identifiable technical data about your visit.

Our website may integrate with third-party services such as Google Maps (for branch directions) or social media platforms. These services operate under their own privacy policies, which we encourage you to review.

Information submitted through our website is stored securely in our systems, including secure database environments. We take reasonable technical and organizational measures to protect your data from unauthorized access or misuse.

We retain your information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including meeting clinical record-keeping requirements and resolving any potential enquiries.

We do not sell your personal information. Information may be shared only with authorized clinic personnel, service providers supporting our technical operations, or when required by legal authorities.

While we implement robust security measures including encryption and access controls, no method of digital transmission or storage can be guaranteed to be 100% secure. We strive to protect your information through industry-standard practices.

Depending on applicable laws, you may have the right to access, correct, or request the deletion of information you have provided through our website. If you wish to exercise these rights, please contact us.

Our website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children without parental or guardian involvement.

Our website may contain links to external sites. Knee Ayurveda Clinic is not responsible for the privacy practices or content of these third-party websites.

We may update this policy periodically to reflect changes in our practices or technological advancements. We will update the "Last Updated" date at the top of this page when significant changes occur.